These Terms and Conditions shall apply to the booking of accommodation, use of the facilities and services at the aPARTYment as detailed in your confirmation of reservation document by you as a customer (whether private or as a business). These Terms & Conditions shall take priority and precedence over any other terms and conditions purported to apply to your booking accommodation at the Hotel. We do not accept any alternative terms and conditions unless we provide prior written consent signed by a director of the aPARTYment.

1. Introduction

1.1

Booking accommodation or the use of any of our services at the aPARTYment indicates full acceptance, without reservation, of these Terms and Conditions which are fully incorporated into the agreement you have with us when we accept your booking. 

1.2

You declare that you are of 18 years of age or older and have sufficient legal capacity to be bound by these Terms and Conditions.

1.3

Declare that you have full permission from legal guardians for all minors in attendance to stay

2. Use of the aPARTYment’s reservation services
2.1. Reservation Services

2.1.1. Online reservation services: the online reservation services are for reserving a room at the aPARTYment online including by way of our website or email. The use of these services indicates the full acceptance, without reservation, and the validity of each and every one of these Terms and Conditions. Our Terms & Conditions may be updated without further notice and you are strongly advised to check for any updates that may affect your booking.

 2.1.2.
Procedure for entering into a contract: when using the service: the customer will receive a confirmation e-mail which will include his or her reservation booking reference. That e-mail serves as proof of your reservation. Please check the confirmation in order to avoid any possible misunderstanding. Should there be any incorrect detail or unacceptable term or condition, please contact us within two days of receiving the confirmation. We cannot be responsible for incorrect contact details that you provide including incorrect email addresses.
Acceptance of your booking will be made following receipt of your deposit or where we have received correct and acceptable credit or debit card details.

 2.1.3.
Guarantee and cancellation policy: reservations made through email will be guaranteed by deposit.  Failure to check-in or cancel before the cancellation deadline (up until 14 days prior to check-in) means an automatic charge for the full stay to the guest at the rate provided at the time of the booking. 

2.1.4.
Reservations made by telephone or in person will be provided with written confirmation of the reservation. These Terms and Conditions shall apply to reservations made by telephone or in person. 

2.1.3.1
During major sporting or cultural events including Liverpool FC home games, certain rates may not be available. All rates are subject to availability. Weekend rates may also apply to public holidays and half term times. 

2.1.3.2
Long Reservations: reservations for more than 2 nights are guaranteed by paying percentage of the total amount for your stay. When this payment has been received, your reservation will be confirmed by e-mail. If you cancel your reservation between 14 days and 7 day before your scheduled arrival date, 25% of the total amount for your stay will be charged. For long stays, confirmation deposits are not returned. If you cancel your reservation 6 days or less before your scheduled arrival date, 100% of the total amount for your stay will
be charged.

 2.1.3.3
Events:  events take place on a regular basis at the Pavilion. If there are events taking place on the dates of your stay you may wish to cancel your booking (subject to these Terms and Conditions). Please contact us in advance to ask whether there are any events at the time of your stay. We cannot guarantee that we will have details at the time of your request. Cancellation charges may still apply in accordance with these Terms and Conditions

 2.1.4

Our reservations team will personally handle any cancellation request you may have. 2.1.5 The aPARTYment requests deposits to secure your reservation. The aPARTYment is entitled to use deposits to cover its reasonable losses that are a consequence of a
cancellation. We endeavour to seek replacements to your cancelled reservations but that is not always possible.  Only one credit or debit card can be used upon check in for any security deposit.

 2.1.6
Nothing in these Terms and Conditions shall affect your rights as provided by the Consumer Protection (Distance Selling) Regulations 2000 (including any amended and similar regulations).
2.2.

Use of the services You must not use our services or any part of the aPARTYment for purposes that are unlawful, immoral, offensive, unsociable, elicit and/or which are contrary to these Terms and Conditions, are injurious to the rights and/or interests of
third parties or which may, in any way, damage the reputation the Hotel or our services. The Hotel shall have the right to refuse entry to or remove from the Hotel any person who the Hotel considers to be in breach of this term.
2.3.

Right to modify Although every effort is made to ensure the accuracy of the information set out on the website and any promotional materials, we do not accept responsibility for any errors or omissions and we reserve the right to vary, amend, supplement
or cancel any of the information or offers featured at any time. We also reserve the right to modify services provided at any time and our terms and conditions including these Terms and Conditions.

2.4

Check-in and check-out times Your accommodation is available from 5pm on the day of arrival. There may be circumstances where availability is delayed and we shall not be liable for such delays. aPARTYments must be vacated by no later than 10am on your departure date unless otherwise agreed in writing by the management of the aPartyment. We shall be entitled to charge for late check out if you have not vacated your room by 10am on the day of departure.

2.5

Payment Payment for reservations is done when the reservation is made. Independently of whether or not confirmation has been issued, reservations may be cancelled where payment has not been received or if the customer has a payment outstanding for any other, unrelated reservation.  Please be advised all payments are non-transferable  and non-refundable.

2.5.1

Security Deposit

Security Deposit on Check – up to the value of £150.00 per group on your booking, will be required upon check in. Only one credit or debit card can be used upon check in for the security deposit and we ask you to have this arranged prior to your arrival

2.6 Pricing
2.9.1

Our packages and pricing will fluctuate depending on availability and demand. All prices are subject to change without notification and are inclusive of VAT at the current prevailing rate (unless otherwise stated). Your price rate is guaranteed once you have received email confirmation in accordance with clause 2.1.2 of these Terms and Conditions. 

2.6.2
Promotional codes cannot be applied to previously placed orders. They are not transferable or redeemable for cash or credit. To apply a promotional code, you must enter it prior to completing the booking. Offers using the promotional codes are subject to availability.

2.7 Cancellations

Cancellations made outside of office hours must be sent directly to us via email. We reserve the right to cancel reservations which, in our reasonable opinion, we consider to be fraudulent or inappropriate. The management of the aPARTYment shall have the exclusive right to waiver or reduce any cancellation charges.

2.8

In the highly unlikely event that we are unable to provide the accommodation reserved, you accept that our responsibility shall be limited to finding alternative accommodation of a similar level and offering suitable transport to that alternative accommodation. The aPARTYment takes all necessary precautions to ensure that this does not happen and it is very rare. The customer also accepts that advance warning of such a change of aPARTYment cannot be guaranteed. We shall not be responsible for costs, losses or damage arising from or related to relocation. We shall not be liable to a customer for losses suffered as a consequence of the customer’s rejection of our offer of alternative accommodation.

2.8.1

If the customer is not satisfied with any aspect of the alternative accommodation you must make this known immediately to the management of the alternative establishment, giving them the opportunity to rectify the situation.

2.9

Special requirements If you have special requirements please inform us at the time of booking. 

3.

Protection of your personal data We take our customer’s privacy as a matter of extreme importance. Please see our Privacy Policy on how we manage your personal information.

4.

Liability and Indemnity

4.1

Our liability for any loss or damage suffered by customers shall be limited to that which arises out of the negligence of our employees, subcontractors or agents.

4.2
Notwithstanding sub-Clause 4.1 above, we shall not be liable for any indirect loss or damage which may be suffered by a customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

 4.3
Nothing in these Terms and Conditions purports to limit or exclude our liability for death or personal injury caused by the negligence of the aPARTYment, its employees, subcontractors or agents; fraud or fraudulent misrepresentation; or any other matter for which it would be illegal for us to limit or exclude its liability.

 5.

Force Majeure We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to:power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond our control.

6.

No Waiver No failure or delay by us in exercising any of our rights under these Terms and Conditions shall be deemed to be a waiver of that right, and no waiver by us of a breach of any provision of these Terms and Conditions shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

7.

Set-Off You shall not be entitled to set-off any sums in any manner from payments due or sums received in respect of any claim under the booking or any other agreement at any time.

8.

Third Party Rights

No part of the booking agreement or these Terms and Conditions is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to such agreement and/or these Terms and Conditions.

9.

Entire Agreement

9.1

The booking agreement and these Terms and Conditions contain the entire agreement between you and us with respect to its subject matter and may not be modified except by an instrument in writing signed by a director of the aPARTYment

9.2

You acknowledge that, in entering into the booking of your accommodation, you do not rely on any representation, warranty or other provision except as expressly provided in these Terms and Conditions, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.

Severance In the event that one or more of the provisions of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provision(s) shall be deemed severed from these Terms and Conditions and the remainder of these Terms and Conditions shall be valid and enforceable.

11.

Law and Jurisdiction These Terms and Conditions and booking agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales whose courts shall have exclusive jurisdiction.